Frequently Asked Questions
Q. How do I return a Free Product Trial Offer?
A. We want you to be completely satisfied with any product you order from us, and all are backed by our No Risk Guarantee. If, after trying the product, you decide to return it, just follow the simple steps under our Easy Returns--there's no muss, no fuss, and no risk!
Q. How long does it normally take for a return to be processed?
A. Like outgoing shipments, returns also generally require 4+ weeks for delivery and processing. So it is possible for billing statements and returns to pass each other in the mail. If you have any questions regarding your account, please log in to your account and review your account status. If you still have questions afterwards, then you can e-mail us using the drop down menu (above); we'll be glad to help!
Q. What if a product arrives damaged?
A. Report any damaged or defective shipments to our Customer Service Department via any of the methods listed above. We'll initiate your claim and arrange to have the product returned to us at no cost to you. You must hold the original box, packing materials, and damaged merchandise, or the carrier will not honor the claim.
Q. What if I'm not satisfied with one of your products?
A. If any one of our products fails to meet your expectations for any reason, you can return it for a replacement, exchange, or refund (excluding delivery charges) for up to 90 days following receipt of the item. Returns made after 90 days will only be exchanged for the same item. Please follow the return instructions on the back of your invoice.
Q. What if I've already paid for or returned the product, and then get another bill in the mail?
A. Just mark "Paid" or "Returned" on the invoice, return it to us, and we'll take care of the rest.
Q. Will I receive return correspondence from you when I e-mail?
A. We will acknowledge receipt of your e-mail to us. A Customer Service Representative will then review your request and make any necessary adjustments to your account. If you don't receive an acknowledgement from us, then your e-mail did not reach us and you will need to send a new e-mail.
A. There are a few ways to contact Baker's Best® Health Customer Service:
E-mail: Feel free to send an email to our Customer Service Department. Please include your name, mailing address, postal code, customer number and order number in your message so we can access your account.
Regular Mail: If you prefer using the good ol' Post Office, drop us a line at:
Baker's Best® Health
P.O. Box 2099
Wixom, MI 48393
Call Toll-Free: To order any of our products via telephone, call us toll free at:
Monday - Friday
9:00 a.m. - 5:00 p.m. EST
To speak to a Customer Service Representative, call us toll free at:
Monday - Friday
9:00 a.m. - 5:00 p.m. EST
Our Unconditional Guarantee
We work hard to bring you the best. We are fully confident that you'll love everything you get from us. At Baker's Best® Health, if you're not satisfied, we're not satisfied--it's that simple. We stand behind all of our products 110%!
Most of our products are in stock and readily available. When an item is no longer available, it will be removed from the web site as soon as possible. If your order includes one or more items that are no longer available, your credit card will not be charged for them, and you will be notified by e-mail. If a product is out of stock, or is unavailable for sale in your area, a customer service representative will notify you via phone or e-mail.
Shipping & Processing for U.S. Customers
All product orders are subject to a shipping and processing charge based on the chart below. Our shipping and processing charge is intended to compensate our company for the services we provide, which enable you to enjoy the convenience of home delivery and selection. It includes the cost of processing your order, handling and packaging the product(s) you have purchased, delivering them to you and/or to the recipients you designate, processing returns, and overhead costs associated with these services. It does not only reflect the actual shipping charge we incur.
|Merchandise Total*||Add Shipping & Processing Charge**|
|$0 to $20||$6.99|
|$20.01 to $40||$7.99|
|$40.01 to $60||$8.99|
|$60.01 to $80||$10.99|
|$80.01 to $100||$12.99|
|OVER $100.00||Please Add 15%|
Per Delivery Address
**Continental U.S. only. Contact our Customer Service for Shipping & Processing charges to addresses outside the continental U.S.
Orders are shipped standard ground delivery. Products are shipped from our warehouse within 48 to 72 hours, but please allow 5 to 12 business days for delivery.
E-mail Promotions & Newsletters
From time to time, we'd like to send you information about specials we are running, new features, and timely topics to keep you on top of what's going on. If you would prefer not to receive e-mail from us, we'll be happy to take your name off of our list. To remove your name, you may either use the link that is included on each of the promotional e-mails we send, or you may email Customer Service with your request. If you are not interested in receiving special offers from other companies, you may simply send an e-mail to our Customer Service department, or call our toll-free Customer Service number, 1-800-720-0099.
At Baker's Best® Health, we respect our customers and their right to Privacy, both online and off. We believe your personal information is confidential, and should be kept confidential.
You can feel safe and secure when ordering products from us. Internet security has gotten a lot of bad press, and for some folks, it has been a little scary. We take your security concerns very seriously, so you can be confident that your personal and financial information is safe with us.
Why do we collect your information? Gathering this information allows us to process orders, personalize your shopping experience, and inform our customers and e-mail subscribers of special offers and discounts.
What information do we collect? When you place an order, we collect the following information: your name, telephone number, e-mail address, credit card billing information, relevant promotion or catalog codes, and, if relevant, the recipient's name, address, and phone number. The information entered is collected even if you cancel or do not complete an order.
How is my credit card information transmitted over the Internet? Our web site encrypts (or scrambles) your credit card number prior to transmission over the Internet using industry standard secure socket layer (SSL) encryption technology. For SSL to work, you must use an SSL-enabled browser. Most available browsers version 3.0 and later support SSL.
The following contact information is for all non-customer related business:
Baker's Best® Health Products, Inc.
P.O. Box 930724
Wixom, MI 48393
Administrative Phone: 1-248-437-3000
CURRENCY: All orders are payable in U.S. currency.