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Customer Service
Frequently Asked Questions
Q. How do
I contact you when I have a question about one of your products or services?
A. There are a few ways to contact Baker's Best® Health Customer Service:
Email: Feel free to send us an email with any concerns or questions about our
products. Please include your mailing address and zip code in your message so we can access your account.
Regular Mail:
If you prefer using the good ol' Post Office,
drop us a line at:
Baker's Best® Health Products
P.O. Box 2099
Wixom, MI 48393
Call Toll-Free: To order any of our products via telephone, call
us toll free at:
1-800-720-0099
Monday - Friday
9:00 a.m. - 5:00 p.m. EST
To speak
to a Customer Service Representative, call us toll free at:
1-800-720-0099
Monday - Friday
9:00 a.m. - 5:00 p.m. EST
Fax: To order or request product information by fax, send your order
or request to:
1-248-437-3884
Q. What if
a product arrives damaged?
A. Report any damaged
or defective shipments to our Customer Service Department via any of the
methods listed above. We'll initiate your claim and arrange to have the
product returned to us, at no cost to you.
You must hold the original
box, packing materials and damaged merchandise, or the carrier will not
honor the claim.
Q. What if
I'm not satisfied with one of your products?
A. If any one of our products
fails to meet your expectations for any reason, you can return it for
a replacement, exchange, or refund (excluding delivery charges) for up
to 90 days following receipt of the item. Returns made after 90 days will
only be exchanged for the same item. Please follow the return instructions
on the back of your invoice.
Q. What if
I've already paid for or returned the product, and then get another
bill in the mail?
A. Just mark "Paid"
or "Returned" on the invoice, return it to us, and we'll take care
of the rest.
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Our Unconditional Guarantee
We work hard to bring you the best. We are fully confident that you'll love everything you get from us. At Baker's Best® Health, if you're not satisfied, we're not satisfied—it's that simple. We stand behind all of our products 110%!
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Product Availability
Most of
our products are in stock and readily available. When an item is no longer
available, it will be removed from the web site as soon as possible. If
your order includes one or more items that are no longer available, your
credit card will not be charged for them, and you will be notified by
email. If a product is out of stock, or is unavailable for sale in your
area, a customer service representative will notify you via phone or
email.
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Shipping & Processing for U.S. Customers
All product
orders are subject to a shipping and processing charge based
on the chart below. Our shipping and processing charge is intended to
compensate our company for the services we provide, which enable you to
enjoy the convenience of home delivery and selection. It includes the
cost of processing your order, handling and packaging the product(s) you
have purchased, delivering them to you and/or to the recipients you designate,
processing returns, and overhead costs associated with these services.
It does not only reflect the actual shipping charge we incur.
| Merchandise
Total* |
Add
Shipping & Processing Charge** |
| $0 to $15 |
$5.95 |
| $15.01 to $25 |
$7.50 |
| $25.01-$35 |
$8.50 |
| $35.01-$50 |
$9.50 |
| $50.01-$75 |
$10.50 |
| $75.01-$100 |
$12.50 |
| OVER $100.00 |
Please Add 15% |
*Per Delivery
Address
**Continental U.S. only.
Most pre-paid orders are shipped standard ground delivery from our warehouse within 72 hours, but please allow 5-12 business days for delivery.
Please allowe 4-6 weeks for delivery of Free Trial offers.
Our Special Reports may be available for shipping to Alaska or Hawaii, or other areas outside of the continental U.S. Please contact Customer Service by email or by phone toll-free, 1-800-720-0099 with your questions.
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Email Promotions & Newsletters
From time
to time, we'd like to send you information about specials we are running,
new features, and timely topics to keep you on top of what's going on.
If you would prefer not to receive email from us, we'll be happy to take
your name off of our list. To remove your name, you may either use the
link that is included on each of the promotional emails we send, or you
may click here. You may also use this link to update the email address to
which you wish information sent. If you are not interested in receiving
special offers from other companies, you may simply send an email to our
Customer
Service department, or call our toll-free Customer Service
number, 1-800-720-0099.
At Baker's Best® Health, we respect our customers and their right to Privacy,
both online and off. We believe your personal information is confidential,
and should be kept confidential.
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Security
You can
feel safe and secure when ordering products from us. Internet security
has gotten a lot of bad press, and for some folks, it has been a little
scary. We take your security concerns very seriously, so you can be confident
that your personal and financial information is safe with us.
Why
do we collect your information? Gathering this information
allows us to process orders, personalize your shopping experience, and
inform our customers and email subscribers of special offers and discounts.
What
information do we collect? When
you place an order, we collect the following information: your name, telephone
number, email address, credit card billing information, relevant promotion
or catalog codes, and, if relevant, the recipient's name, address, and
phone number. The information entered is collected even if you cancel
or do not complete an order.
How
is my credit card information transmitted over the Internet?
Our web site encrypts (or scrambles) your credit card number prior
to transmission over the Internet using industry standard secure socket
layer (SSL) encryption technology. For SSL to work, you must use an SSL-enabled
browser. Most available browsers version 3.0 and later, support SSL.
However,
no transmission of data over the Internet, or any other public network,
can be guaranteed to be 100% secure. Although we make reasonable efforts
to safeguard your personal information when we receive it, we cannot warrant
the security of information you transmit to us. For more information on
how we safeguard your personal information, please read our Privacy
Policy.
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Corporate Information
The following
contact information is for all non-customer related business:
Administrative
Address:
Baker's Best® Health Products, Inc.
P.O. Box 276
New Hudson, MI 48165
Administrative
Phone: 1-248-437-3000
Administrative Fax: 1-248-437-3884
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TAXES:
6% sales tax is added to all orders shipped to Michigan.
CURRENCY: All orders are payable in U.S. currency.
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FREE SPECIAL REPORT—
TOP TEN
HEALING FOODS
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newsletter—
Baker's Best of Health
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