Introduction

Why We Gather Information

We strive to provide our customers with excellent products and customer service. We collect personally identifiable information to allow us to process transactions more efficiently, enhance the shopping experience, notify about special offers and discounts, and provide the best customer service possible.

What We Collect

We collect your name, billing/shipping address, ZIP code, and, when necessary, credit card information when you:

• Place an order offline or on this website
• Return an item or make an exchange
• Receive a gift package
• Create an account at  www.bakersbesthealth.com
• Subscribe to an e-mail newsletter
• Enter a contest or sweepstakes
• Respond to one of our offline direct mail offers
• Are referred to us through a marketing promotion
• Participate in a survey, promotion, or event

By providing your phone number (it is optional), we can contact you with any questions or problems regarding your request. We will not share your phone number with anyone, and you do not need to provide it if you do not wish to.

When you perform any of the above activities on this website, we will also request your e-mail address, so we may contact you about your account, orders, e-mail newsletters, or with special offers.

We maintain the data that is provided, along with a record of purchases, in a secure database.The only people with access to that information are the employees necessary to process customer service functions.

It’s important to remember that when you put personally identifiable information online in a way that can be viewed by third parties (i.e., through e-mail, message boards, and chat areas), those same parties may collect your data. We are not responsible for the actions of third parties in collecting your personally identifiable information.

We do our very best to keep personally identifiable information safe. But there may be times when inadvertent disclosure occurs, and we therefore cannot guarantee that personally identifiable information will never be shared. An example of this is if a third party misrepresents him or herself as someone we would share our information with, and we disclose information in full compliance with this Privacy Policy.

We also gather information about how visitors navigate around this website by using data collected from “cookies." This information helps us improve the user experience and the overall quality of our products and services.

How We Use Cookies

A cookie is a small data file stored on your computer by our website that gives you a numeric ID and stores certain information about your activity on the site. We use cookies to identify you as a previous customer and provide various features, such as storing items in your shopping basket as you shop on the site. If you have your Internet browser set to not accept cookies, certain features on this website, such as the shopping basket, will not function properly. If you prefer not to accept cookies on your computer, we invite you to place your order with one of our Customer Service representatives by calling toll-free 1-800-720-0099 during regular workday business hours (Monday - Friday, 9:00 a.m. - 5:00 p.m. EST).

How We Use Your Information

We want to provide the best possible customer experience. In order to do this, we collect personally identifiable information that allows us to:

• Process, track, and follow up on orders
• Provide the services requested
• Send occasional mail and email offers about products, upcoming sales, and other promotions that may be of interest to you
• Send e-mail newsletters, if requested
• Improve our product selection and customer service

We may contact you about special updates concerning this website, services, and policies. We may also contact you to verify new user information or to fulfill a customer service request.

We may combine the personally identifiable information we receive online and offline with outside records and other information about you, your computer, and/or devices that we obtain from other companies and sources, including third-party data suppliers and public databases. We may use that information to enhance our ability to market products and services that may be of interest to you.

We may also disclose personally identifiable information to third parties whose practices are not governed by this Privacy Policy. They may contact you via postal or email to present products or services that may be of interest to you. To request that your personally identifiable information not be shared with any other third parties, click here.

If you need to change any of your personally identifiable information at any time, you may do so by clicking here, or by contacting our Customer Service Department by:

Calling toll-free: 1-800-720-0099
Via e-mail: customerservice@bakersbesthealth.com

Children’s Privacy Statement

Our site is not intended to be used by children under the age of 13. We do not collect any personally identifiable information from anyone under the age of 13 knowingly, and we do not use any information that has been inadvertently collected. If we learn that we have collected information from someone under the age of 13, we immediately delete it from our database. Please note that children should always receive parental permission before sharing any information online with any website.

How to Opt Out of Mailings

If you do not wish to receive offline offers from us, or are not interested in having your personally identifiable information shared with third parties or receiving special offers from them, please click here.

You may also mail your request to the attention of "Opt Out/Customer Service" at:

Customer Service
P.O. Box 276
Dept. 20
New Hudson, MI 48165

Or you can contact us via email at customerservice@bakersbesthealth.com.

If you no longer wish to receive e-mail messages from us, you may use the link that appears at the bottom of each of our promotional e-mails to unsubscribe, or click here.

All requests to be removed from our mailing or e-mailing lists will be addressed as quickly as possible, and in the case of e-mail newsletters, in no more than 7 days. Please keep in mind that your request may overlap a current mailing. Should this happen, we apologize for any temporary inconvenience it may cause you.

If you want to stop receiving unwanted mailings from any company, you can register with national clearinghouse organizations or governmental groups. The biggest and most widely used is the Direct Marketing Association (DMA). The DMA website provides mail, e-mail, and telemarketing contacts. To learn more, visit its website@ the-dma.org, or call the organization at (202) 955-5030.

Your California Privacy Rights: Notice to California Customers

California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties' direct marketing purposes if the customer has exercised an option to opt-out of such information-sharing. As discussed above, if you wish to opt-out of our sharing of your personal information with third parties for the third parties' direct marketing purposes offline, please click here, or for e-mail, please click here. While this notice is designed to comply with California's "Shine the Light" law, the opt-out option is also available to all our users. To find out more about your opt-out rights, please contact us via e-mail or postal address described below.

Disclosure of Information

We may disclose any personally identifiable information when we believe disclosure to be appropriate (i) to comply with any law, regulation, governmental request, or judicial process; (ii) if such disclosure is necessary or appropriate to operate this website; or (iii) to protect the rights or property of Baker's Best Health, its users, sponsors, providers, licensors, and/or merchants.

We always welcome your questions and feedback. For privacy-related issues, including information about disclosure of personally identifiable information, please contact us at:

Customer Service
P.O. Box 276
Dept. 20
New Hudson, MI 48165
Toll-free: 1-800-720-0099
Email: customerservice@bakersbesthealth.com

Our Security Commitment

We have put into place appropriate procedures to safeguard and help prevent unauthorized access, maintain security and properly use the information that we collect. No procedures or systems, however, can be completely secure, so we do not guarantee that unauthorized disclosures and/or access will not happen.

The Right to Amend This Policy

The Internet is always changing, which means our Privacy Policy can change at any time. Whenever we update our policy, the revised Notice will be posted to this page. As soon as we post the Notice, the new policy will go into effect. If you continue to use our website after the Notice has been posted, then you’ll be accepting the Privacy Policy as written.

Last Updated: May 3, 2013